Zetben Privacy Policy – How We Handle Your Data

1 Introduction

Zetben ("we", "us", "the platform") is committed to protecting the privacy of every player who uses our services. This Privacy Policy sets out in clear terms what personal data zetben collects from players in Bangladesh, how that data is used, who it may be shared with and how long it is kept.

Zetben operates as an online casino and sports betting platform serving players in Bangladesh. As part of running the platform, we necessarily collect certain personal information from players — for account creation, payment processing, identity verification and fraud prevention. This policy explains all of that in full.

If you have questions about anything in this Privacy Policy, contact the zetben support team at [email protected]. We are happy to explain anything that is unclear.

2 Data We Collect

Zetben collects two categories of data: information you provide directly and information collected automatically when you use the platform. Here is a breakdown of both:

Zetben does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or health information unless specifically required by law or regulation.

3 How We Collect Your Data

Zetben collects your personal data through the following channels:

• Account registration: When you create a zetben account, you provide your name, mobile number and date of birth directly.
• Deposits and withdrawals: When you make a payment through bKash, Nagad or Rocket, your mobile wallet number and transaction details are recorded.
• Identity verification: If zetben requests KYC (Know Your Customer) verification, you may be asked to submit a copy of your national ID card or other government-issued document.
• Platform usage: As you browse and play on zetben, technical data including your IP address, device information and gameplay activity is collected automatically.
• Cookies: Zetben uses cookies and similar tracking technologies to improve platform performance and personalise your experience. See Section 6 for full details.
• Support interactions: When you contact zetben via live chat or email, the content of those conversations is stored for quality assurance and dispute resolution purposes.

4 Why We Use Your Data

Zetben uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. The specific purposes are:

• Account management: To create and maintain your zetben account, verify your identity and keep your account secure.
• Payment processing: To process deposits and withdrawals to and from your registered mobile wallet.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, underage gambling and other prohibited conduct on zetben.
• Legal compliance: To meet our obligations under applicable laws and regulations, including anti-money laundering (AML) requirements.
• Customer support: To respond to your enquiries, resolve disputes and improve the quality of zetben's support service.
• Platform improvement: To analyse how players use zetben and identify areas where the platform can be made faster, more reliable or more enjoyable.
• Responsible gaming: To monitor gameplay patterns and identify players who may need support through zetben's responsible gaming tools.
• Promotions: To send you information about zetben bonuses and promotions that are relevant to your account, where you have not opted out of marketing communications.

5 Data Sharing

Zetben does not sell your personal data to any third party. We do not share your information with advertisers, data brokers or any organisation that would use it for their own commercial purposes. Your data stays within the zetben ecosystem.

There are limited circumstances in which zetben may share your data with third parties:

• Payment processors: Your mobile wallet number and transaction data are shared with b Kash, Nagad and Rocket solely for the purpose of processing your deposits and withdrawals.
• Game providers: Your account identifier and gameplay data may be shared with zetben's licensed game providers to deliver the games you play. These providers are contractually bound to use your data only for game delivery purposes.
• Identity verification services: If KYC verification is required, your identity documents may be processed by a third-party verification provider operating under strict data protection obligations.
• Legal and regulatory authorities: Zetben may be required to disclose your data to law enforcement, regulatory bodies or courts if required by law or in response to a valid legal request.
• Fraud prevention agencies: In cases of suspected fraud or money laundering, relevant data may be shared with fraud prevention organisations to protect the platform and other players.

Any third party that receives your data from zetben is required to handle it securely and use it only for the specific purpose for which it was shared. Zetben does not permit third parties to use your data for their own marketing or commercial purposes.

6 Cookies and Tracking Technologies

Zetben uses cookies and similar technologies to make the platform work properly and to improve your experience as a player. A cookie is a small text file stored on your device when you visit zetben. Here is how zetben uses them:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session and ensure your account data loads correctly. You cannot opt out of essential cookies without stopping use of the platform.
• Performance cookies: These collect anonymous data about how players navigate zetben — which pages are visited most, how long sessions last and where errors occur. This data helps zetben improve the platform over time.
• Functional cookies: These remember your preferences, such as your preferred language or display settings, so you do not have to reset them every time you visit zetben.
• Security cookies: These help zetben detect and prevent fraudulent login attempts and other suspicious activity on your account.

7 Data Retention

Zetben retains your personal data for as long as your account is active and for a period after account closure as required by law and our internal compliance obligations. The general retention periods are as follows:

• Account and identity data: Retained for the lifetime of your zetben account plus a minimum of 5 years after account closure, in line with anti-money laundering regulations.
• Transaction and financial data: Retained for a minimum of 5 years from the date of each transaction.
• Gameplay data: Retained for 2 years from the date of each gaming session, unless required longer for dispute resolution or compliance purposes.
• Support communications: Retained for 2 years from the date of the interaction.
• Technical and log data: Retained for up to 12 months from the date of collection.

When data is no longer required, zetben deletes or anonymises it securely. Anonymised data — where all identifying information has been removed — may be retained indefinitely for statistical and analytical purposes.

8 Data Security

Zetben takes the security of your personal data seriously. The platform uses a combination of technical and organisational measures to protect your information from unauthorised access, loss, alteration or disclosure.

• SSL encryption: All data transmitted between your device and zetben's servers is encrypted using industry-standard SSL/TLS protocols.
• Secure servers: Zetben's servers are hosted in secure data centres with physical and digital access controls.
• Access controls: Only authorised zetben staff with a legitimate need can access player data, and all access is logged and audited.
• Two-factor authentication: Players can enable 2FA on their zetben accounts for an additional layer of login security.
• Regular security audits: Zetben conducts regular security reviews and penetration testing to identify and address vulnerabilities before they can be exploited.

Zetben will notify affected players promptly in the event of a data breach that poses a risk to their personal information, in accordance with applicable legal requirements.

9 Your Privacy Rights

As a zetben player, you have the following rights regarding your personal data. To exercise any of these rights, contact zetben at [email protected] with your account details and a description of your request. Zetben will respond within 30 days.

• Right to access: You can request a copy of all personal data zetben holds about you.
• Right to correction: If any of your data is inaccurate or incomplete, you can request that zetben corrects it.
• Right to deletion: You can request that zetben deletes your personal data, subject to legal retention obligations. Note that zetben may be required to retain certain data even after account closure.
• Right to restrict processing: You can ask zetben to limit how your data is used in certain circumstances, for example while a dispute is being investigated.
• Right to data portability: You can request your data in a structured, machine-readable format so you can transfer it to another service if you wish.
• Right to object: You can object to zetben processing your data for marketing purposes at any time. You can also object to processing based on legitimate interests in certain circumstances.

10 Children's Privacy

Zetben is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. All players are required to confirm they are 18 or older during the registration process, and zetben reserves the right to request age verification documents at any time.

If zetben discovers that a player under 18 has created an account, that account will be closed immediately, all funds will be returned to the payment source and any personal data collected will be deleted as quickly as possible.

11 Third-Party Links

The zetben platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies only to zetben. Once you leave the zetben platform and visit a third-party site, that site's own privacy policy governs how your data is handled.

Zetben is not responsible for the privacy practices of any third-party website. We recommend reviewing the privacy policy of any external site before providing your personal information.

12 Updates to This Privacy Policy

Zetben may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that materially affect how your data is used, zetben will notify players via email or an in-platform notification. Your continued use of zetben after any update constitutes acceptance of the revised Privacy Policy.

We recommend checking this page periodically, especially if you notice the "Last Updated" date has changed since your last visit.

13 Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or how zetben handles your personal data, please get in touch with the zetben privacy team:

• Email: [email protected]
• Live Chat: Available 24/7 within your zetben account dashboard.
• FAQ: Visit zetben.com/faq for answers to common privacy questions.

Zetben aims to respond to all privacy-related requests within 30 days. For urgent security concerns such as suspected unauthorised account access, contact us immediately via live chat for the fastest response.