Legal

Zetben Terms and Conditions – Know Before You Play

These terms govern your use of the zetben platform. Reading them takes a few minutes and saves a lot of confusion later. Everything here is written in plain language so you know exactly where you stand as a zetben player.

Last Updated: January 2025

By creating an account or using any part of the zetben platform, you confirm that you have read, understood and agreed to these Terms and Conditions in full. If you do not agree, please do not use zetben.

1 Acceptance of Terms

These Terms and Conditions ("Terms") form a legally binding agreement between you ("the Player") and zetben ("the Platform", "we", "us"). By registering an account, making a deposit, placing a bet or accessing any game on zetben, you confirm that you have read these Terms in full and agree to be bound by them.

These Terms apply to all services offered on zetben, including casino games, sports betting, live dealer tables, promotional offers and any other features made available on the platform now or in the future. Using zetben in any capacity constitutes acceptance of these Terms.

Zetben reserves the right to update these Terms at any time. When changes are made, the updated version will be published on this page with a revised date. Continued use of zetben after any update constitutes acceptance of the revised Terms. It is your responsibility to check this page periodically.

2 Eligibility

To register and use zetben, you must meet all of the following eligibility requirements at all times:

  • You must be at least 18 years of age. Zetben does not permit minors to register or play under any circumstances.
  • You must be accessing zetben from a jurisdiction where online gaming is not explicitly prohibited by local law.
  • You must not be a current employee, contractor or immediate family member of a zetben employee.
  • You must not have been previously excluded or banned from zetben for any reason.
  • You must be acting on your own behalf and not as an agent or representative of any third party.

Zetben takes age verification seriously. If there is any reason to believe a player is under 18, the account will be suspended immediately and all funds held pending verification. Providing false information about your age is a serious breach of these Terms.

Zetben reserves the right to request identity verification documents at any time to confirm eligibility. Failure to provide requested documents within a reasonable timeframe may result in account suspension or closure.

3 Account Registration

Each player is permitted to hold one account on zetben. Creating multiple accounts — whether under the same name, the same mobile number, the same device or the same payment method — is strictly prohibited and will result in all associated accounts being closed and any balances forfeited.

When registering on zetben, you agree to provide accurate, current and complete information. This includes your real name, a valid mobile number and any other details requested during the registration process. You must keep your account information up to date at all times.

  • Your zetben account password must be kept confidential. Do not share your login credentials with anyone.
  • You are fully responsible for all activity that takes place under your zetben account.
  • If you suspect unauthorised access to your account, contact zetben support immediately at [email protected].
  • Zetben will never ask for your password via email, chat or phone. Do not share it with anyone claiming to be zetben staff.

Zetben uses SSL encryption and two-factor authentication options to protect your account. Enable 2FA in your account settings for an additional layer of security.

4 Deposits and Payments

Zetben accepts deposits via bKash, Nagad and Rocket. These are the only payment methods currently supported on the platform. All deposits must be made from a payment account that belongs to you — using someone else's bKash or Nagad account to fund your zetben balance is not permitted.

The minimum deposit on zetben is ৳100. There is no maximum deposit limit, though zetben reserves the right to apply limits to individual accounts where necessary for security or compliance reasons.

  • Deposits are credited to your zetben balance immediately upon confirmation of the transfer.
  • Zetben does not charge fees on deposits, though your mobile banking provider may apply their own transaction charges.
  • All deposits are made in Bangladeshi Taka (BDT). No currency conversion is applied.
  • Zetben does not accept deposits made with funds obtained through illegal activity. Any such deposits will be reversed and the account reported to relevant authorities.

If a deposit does not appear in your zetben balance within 15 minutes of the transfer being completed, contact zetben support with your transaction reference number and the support team will investigate promptly.

5 Withdrawals

Withdrawals from zetben are processed to the same payment method used for your most recent deposit. You cannot withdraw to a different bKash or Nagad number than the one linked to your account. This policy exists to protect players from unauthorised withdrawals.

The minimum withdrawal amount on zetben is ৳200. Most withdrawals are processed within minutes of the request being submitted. In some cases, particularly for larger amounts or first-time withdrawals, additional verification may be required before the payment is released.

  • Zetben does not charge withdrawal fees. The full amount you request will be sent to your mobile wallet.
  • Bonus funds are subject to wagering requirements before they can be withdrawn. See Section 6 for full bonus terms.
  • Zetben reserves the right to request identity verification before processing any withdrawal. This is a standard security measure, not a penalty.
  • Withdrawals will not be processed to third-party accounts under any circumstances.

Most zetben withdrawals arrive in your bKash or Nagad wallet within 5–15 minutes. If your withdrawal has not arrived within 2 hours, contact zetben support with your withdrawal reference number.

6 Bonuses and Promotions

Zetben offers a welcome bonus to new players on their first deposit, as well as ongoing promotions for existing players. All bonuses are subject to the specific terms published alongside each offer, in addition to the general bonus terms set out here.

Unless stated otherwise in the specific promotion terms, the following general bonus rules apply to all zetben bonuses:

  • Bonuses are credited to your zetben account automatically upon qualifying deposit — no promo code is required unless specifically stated.
  • Bonus funds must be wagered a minimum number of times before they can be withdrawn. The wagering requirement for each bonus is stated clearly in the promotion details.
  • Only one bonus can be active on your zetben account at a time. You cannot stack multiple bonuses.
  • Bonuses are non-transferable and have no cash value until wagering requirements are fully met.
  • Zetben reserves the right to withdraw any bonus that was claimed in error, through a technical fault or in breach of these Terms.
  • Bonus abuse — including but not limited to creating multiple accounts to claim the same bonus — will result in account closure and forfeiture of all funds.

Wagering requirements must be completed within the time limit specified for each bonus. Bonuses that expire before wagering requirements are met will be removed from your account along with any winnings generated from them.

7 Game Rules and Fairness

All games available on zetben use certified random number generators (RNG) provided by licensed third-party game developers. The outcomes of all games on zetben are entirely random and cannot be predicted, manipulated or influenced by any player or by zetben itself.

Each game on zetben has its own specific rules, paytable and return to player (RTP) percentage. These are available within the game interface. It is your responsibility to read and understand the rules of any game before placing real money bets.

  • In the event of a technical fault during a game round, the round will be voided and your stake returned to your zetben balance.
  • If a game displays an incorrect RTP or paytable due to a software error, zetben reserves the right to void affected bets and correct the error.
  • Winnings generated through exploitation of software bugs or errors will be voided. Players who discover a bug are expected to report it to zetben support rather than exploit it.
  • Live dealer game results are final once the round is closed by the dealer. No disputes will be accepted after the round has ended.

All game providers on zetben are independently audited for fairness. RNG certifications are maintained and renewed regularly to ensure every spin, every card draw and every bet outcome on zetben is genuinely random.

8 Responsible Gaming

Zetben is committed to providing a safe and enjoyable gaming environment. The platform offers a range of responsible gaming tools that all players are encouraged to use. These tools are available in your account settings at any time.

  • Deposit limits — set a daily, weekly or monthly cap on how much you can deposit into your zetben account.
  • Session time reminders — receive a notification after a set period of continuous play.
  • Self-exclusion — temporarily or permanently exclude yourself from zetben if you feel your gaming is becoming a problem.
  • Reality checks — periodic pop-ups showing how long you have been playing and how much you have wagered in the current session.

If you believe you or someone you know may have a gambling problem, zetben encourages you to seek help. Visit the Responsible Gaming page for more information and support resources.

Gaming should always be entertainment, not a way to make money or solve financial problems. Never chase losses and never bet more than you can comfortably afford to lose. Zetben cares about every player's wellbeing.

9 Prohibited Conduct

The following actions are strictly prohibited on zetben. Engaging in any of these behaviours will result in immediate account suspension, forfeiture of balances and may be reported to relevant authorities:

  • Creating more than one zetben account for any reason.
  • Using automated software, bots, scripts or any other tool to interact with zetben games or the platform in a non-human manner.
  • Colluding with other players to gain an unfair advantage in any game, particularly live dealer or multiplayer games.
  • Exploiting software bugs, errors or vulnerabilities for financial gain.
  • Using stolen, fraudulent or unauthorised payment methods to fund your zetben account.
  • Attempting to launder money or use zetben for any illegal financial activity.
  • Harassing, threatening or abusing zetben support staff or other players in any way.
  • Providing false identity information during registration or verification.

Zetben monitors all accounts and transactions for suspicious activity. Any account found to be in breach of these prohibited conduct rules will be closed without notice and any remaining balance may be withheld pending investigation.

10 Account Suspension and Closure

Zetben reserves the right to suspend or close any player account at any time, with or without prior notice, in the following circumstances:

  • Breach of any provision of these Terms and Conditions.
  • Failure to complete identity verification within the requested timeframe.
  • Suspected fraudulent activity, money laundering or use of stolen payment methods.
  • Requests from regulatory or law enforcement authorities.
  • Account inactivity for a period exceeding 12 consecutive months.

If your zetben account is closed due to a breach of these Terms, any remaining balance may be forfeited. If your account is closed for any other reason, your remaining balance will be returned to your registered payment method after any applicable verification checks are completed.

Players who wish to close their own zetben account voluntarily can do so by contacting support at [email protected]. Any pending withdrawals will be processed before the account is closed.

11 Privacy and Data

Zetben collects and processes personal data in accordance with its Privacy Policy. By using zetben, you consent to the collection and use of your data as described in that policy. The full Privacy Policy is available at zetben.com/privacy-policy.

In summary, zetben collects the information you provide during registration and verification, transaction data, gameplay data and technical data such as device type and IP address. This data is used to operate the platform, process payments, prevent fraud and comply with legal obligations.

  • Zetben does not sell your personal data to third parties.
  • Your data is stored securely using industry-standard encryption.
  • You have the right to request access to, correction of or deletion of your personal data by contacting [email protected].

12 Limitation of Liability

Zetben provides its platform on an "as is" basis. While every effort is made to ensure the platform is available and functioning correctly at all times, zetben does not guarantee uninterrupted access and is not liable for losses arising from:

  • Temporary platform downtime for maintenance or technical reasons.
  • Internet connectivity issues on the player's side.
  • Delays in payment processing caused by third-party mobile banking providers.
  • Losses resulting from a player's own decisions during gameplay.
  • Unauthorised access to a player's account due to the player sharing their login credentials.

In no event shall zetben's total liability to any player exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim. This limitation applies to the fullest extent permitted by applicable law.

If you experience a technical issue during gameplay that results in a financial discrepancy, contact zetben support immediately with details of the game, time and amount involved. All reported issues are investigated thoroughly.

13 Changes to These Terms

Zetben may update these Terms and Conditions at any time. When changes are made, the revised Terms will be published on this page with an updated date. For significant changes, zetben may also notify players via email or an in-platform notification.

Your continued use of zetben after any changes to these Terms constitutes your acceptance of the updated Terms. If you do not agree with any changes, you should stop using zetben and contact support to close your account.

It is your responsibility to review these Terms periodically. Zetben recommends checking this page whenever you notice the "Last Updated" date has changed.

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point, the zetben support team is available 24 hours a day, 7 days a week.

  • Email: [email protected]
  • Live Chat: Available directly within your zetben account dashboard.
  • FAQ: Visit zetben.com/faq for answers to the most common questions.

Zetben aims to respond to all email enquiries within 24 hours. Live chat responses are typically immediate during peak hours and within a few minutes at all other times.

A Platform Built on Clear Rules

Zetben's terms exist to protect players, not to confuse them. Here's what that looks like in practice.

Plain Language Terms

Zetben writes its terms in straightforward English so every player understands exactly what they're agreeing to. No legal jargon designed to obscure what the rules actually mean.

Transparent Bonus Terms

Every zetben bonus comes with clearly stated wagering requirements, eligible games and expiry dates. No hidden conditions that make bonuses impossible to actually use.

Fast, Fair Withdrawals

Zetben processes withdrawals to bKash and Nagad within minutes. The withdrawal rules are simple and the process is the same for every player — no special treatment, no unexplained delays.

Account Security You Control

Zetben gives players full control over their account security, including two-factor authentication and the ability to self-exclude at any time. Your account, your rules.

Certified Fair Games

Every game on zetben uses a certified RNG from a verified provider. The outcomes are random, the RTPs are published and no game on the platform is rigged in any direction.

24/7 Support for Any Issue

If something in these terms is unclear or if you have a dispute about a transaction or game outcome, zetben support is available around the clock to help resolve it quickly.

Understood the Terms? You're Ready to Play on Zetben

Now that you know how zetben works, join over 500,000 Bangladeshi players and start playing with confidence. Registration is free and takes under two minutes.